Capture inbound enquiries
Respond to incoming customer calls and give callers a clear next step.
AI Receptionist
Your best receptionist. Available 24/7.
Give every caller a professional welcome, answer everyday questions and keep appointments organised — even when your team is busy or your business is closed.
The opportunity
Your next customer could be on the line.
Every call deserves a response. Thrivia helps you make that possible without interrupting the work your team is already doing.
Free up your team
Reduce repetitive phone admin so people can focus on higher-value work.
Extend your availability
Help customers beyond opening hours without requiring staff to stay late.
Capabilities
The practical features that matter.
Designed around your real processes, not a generic script.
Call answering
A natural voice assistant handles inbound enquiries.
Appointment booking
Supports available slots and your booking rules.
FAQs
Uses approved business details to respond consistently.
Rescheduling
Supports changes or cancellations when integrated.
Human handover
Transfers calls when a human is needed.
Spam filtering
Screens unwanted calls according to agreed rules.
Made for your business
Not a generic chatbot. Your own AI receptionist.
We tailor call flows, FAQs, opening hours, appointment rules, escalation pathways and integrations to how you actually operate.
✓ Works with supported calendars and CRMs
✓ Clear fallback paths for unfamiliar requests
✓ Tested with your team before launch
✓ Ongoing monitoring and refinement
Live AI demonstration
Hear what your customers could experience.
Try our actual AI voice agent in your browser. You can ask questions, roleplay customer enquiries and test how it handles appointment requests.
Book a discovery call LIVE VOICE EXPERIENCE
Meet your AI Receptionist
Speak with Thrivia’s AI right here. Ask a question, test a customer enquiry or try booking a sample appointment.
Ready when you are
Microphone access required · Demo bookings are simulated unless connected to a calendar.
From discovery to go-live
A complete service. Not another software subscription.
We learn how your business works, build around your processes and help you put the system into use with confidence.
01
Discover & design
We explore call volume, missed opportunities, booking rules and integrations before presenting a tailored proposal.
02
Build & test
We configure your AI and connected workflows, send weekly updates and involve your team in 1–2 weeks of testing.
03
Launch & optimise
Following your approval, we go live, monitor performance and review results together after the first month.
Your tools, your visibility. You pay Retell AI and Telnyx directly. Thrivia manages the implementation, connected automations and agreed ongoing support.
Frequently asked questions
Your questions, answered.
Will it replace my staff?
It is designed to reduce repetitive call handling and capture calls that might otherwise go unanswered. Your team remains available for requests requiring human judgement.
Can it manage cancellations and rescheduling?
Yes, where supported by the calendar integration and configured business policies.
Can it forward urgent calls?
We can design human transfer and escalation rules as part of implementation.
Who pays for call usage?
The client pays Retell AI and Telnyx directly. Thrivia charges separately for implementation and ongoing management.
How long does setup take?
The timeline depends on complexity and access. We set expectations at onboarding, provide weekly build updates and normally allocate 1–2 weeks for testing.