Capture booking enquiries
Respond to patient calls and new-enquiry calls, and give callers a clear next step.
← AI Receptionist
AI Receptionist · Private clinics
An AI receptionist for your clinic. Answering 24/7.
Give every patient a professional welcome, answer everyday questions and keep your appointment book organised, even when your team is with patients or the clinic is closed. Thrivia builds tailored AI receptionists for private clinics across the UK.
The opportunity
Your next patient could be on the line.
When your team is with patients, the phone still rings. A tailored AI receptionist helps every caller get a response and a clear next step without interrupting treatment time.
Protect treatment time
Reduce repetitive phone admin so your team can focus on the patients in front of them.
Extend your availability
Help patients beyond opening hours without asking staff to stay late.
Capabilities
Built for how clinics take bookings.
Designed around your booking rules and approved clinic information, not a generic script.
Call answering
A natural voice assistant handles inbound patient enquiries.
Appointment booking
Supports available slots and your clinic's booking rules.
FAQs
Uses your approved clinic details, such as opening hours and how to find you, to respond consistently.
Rescheduling
Supports changes or cancellations when integrated.
Human handover
Transfers calls to your team when a human is needed.
Spam filtering
Screens unwanted calls according to agreed rules.
Made for clinics
Not a generic chatbot. Your clinic's own AI receptionist.
For private clinics that run on appointments, including aesthetics clinics, private dental practices and skin and hair clinics. We tailor call flows, FAQs, opening hours, appointment rules, escalation pathways and integrations to how your clinic operates.
✓ Works with supported calendars and CRMs (compatibility confirmed during discovery)
✓ Clear fallback paths for unfamiliar requests
✓ Never gives medical advice: clinical or urgent questions passed to your clinic staff
✓ Tested with your team before launch
✓ Ongoing monitoring and refinement
Live AI demonstration
Hear what your customers could experience.
Try our actual AI voice agent in your browser. You can ask questions, roleplay customer enquiries and test how it handles appointment requests.
Book a discovery call LIVE VOICE EXPERIENCE
Meet your AI Receptionist
Speak with Thrivia’s AI right here. Ask a question, test a customer enquiry or try booking a sample appointment.
Ready when you are
Microphone access required · Demo bookings are simulated unless connected to a calendar.
From discovery to go-live
A complete service. Not another software subscription.
We learn how your business works, build around your processes and help you put the system into use with confidence.
01
Discover & design
We explore call volume, missed opportunities, booking rules and integrations before presenting a tailored proposal.
02
Build & test
We configure your AI and connected workflows, send weekly updates and involve your team in 1–2 weeks of testing.
03
Launch & optimise
Following your approval, we go live, monitor performance and review results together after the first month.
Your tools, your visibility. You pay Retell AI and Telnyx directly. Thrivia manages the implementation, connected automations and agreed ongoing support.
Frequently asked questions
Your questions, answered.
What can an AI receptionist do for a private clinic?
A Thrivia AI receptionist answers patient calls with a natural voice, responds to everyday questions using your approved clinic details, books appointments using your booking rules, supports rescheduling and cancellations when integrated, and transfers calls to your team when a human is needed.
Can it book appointments into my clinic's calendar?
Yes, where your calendar or booking system is supported. The AI works with available slots and your booking rules, and we confirm compatibility with your system during the free discovery call.
Can it handle cancellations and rescheduling?
Yes, where supported by the calendar integration and your clinic's configured policies.
What happens with urgent calls or clinical questions?
The AI never gives medical advice. We design human transfer and escalation rules as part of implementation, so clinical or urgent questions are passed to your clinic staff. It uses only the approved clinic information you give it.
How much does an AI receptionist for a clinic cost?
Every clinic's call flows and booking rules are different, so pricing is a tailored quote after a short call. You pay Retell AI and Telnyx directly for call usage, and Thrivia charges separately for implementation and ongoing management.
Will it replace my reception team?
It is designed to reduce repetitive call handling and capture calls that might otherwise go unanswered. Your team remains available for requests that need human judgement.