Busy hands
Your team is with a customer, on a job or already on another call.
← AI Receptionist
Missed call answering
A phone answering service for small business. Answering when you can't.
When nobody can pick up, a caller may simply try someone else. Thrivia builds tailored AI receptionists that answer calls when your team is busy or your business is closed, so every caller gets a response and a clear next step.
The problem
Why calls go unanswered.
Most missed calls aren't anyone's fault. They happen when people are doing the work the business exists to do.
Closed hours
Customers often call in the evening or at the weekend, when no one is there to answer.
Peaks and gaps
Lunch breaks, holidays and sudden busy spells leave gaps in call handling.
MISSED-CALL CALCULATOR
What could missed calls be costing you?
Use the quick calculator below to estimate the value of missed enquiries. It’s a simple illustration — but it shows how quickly small gaps in call handling can add up.
Illustrative annual value
£22,500
Potential annual revenue associated with those missed calls, based on the assumptions above.
This is an illustrative estimate, not a guaranteed result. Actual outcomes will depend on your business, sales process and enquiry quality.
Capabilities
Every call answered. Every caller a next step.
Designed around your real processes, not a generic script.
Call answering
A natural voice assistant handles inbound enquiries.
Appointment booking
Supports available slots and your booking rules.
FAQs
Uses approved business details to respond consistently.
Rescheduling
Supports changes or cancellations when integrated.
Human handover
Transfers calls when a human is needed.
Spam filtering
Screens unwanted calls according to agreed rules.
Who it's for
For businesses where every call counts.
If your enquiries and bookings arrive by phone, from private clinics to home-improvement firms, a tailored AI receptionist can help you respond to more of them. Thrivia is based in Leeds and works with businesses across the UK.
✓ Answers when your team is busy or closed
✓ Urgent calls transferred to a person
✓ Works with supported calendars and CRMs
✓ Tested with your team before launch
Live AI demonstration
Hear what your customers could experience.
Try our actual AI voice agent in your browser. You can ask questions, roleplay customer enquiries and test how it handles appointment requests.
Book a discovery call LIVE VOICE EXPERIENCE
Meet your AI Receptionist
Speak with Thrivia’s AI right here. Ask a question, test a customer enquiry or try booking a sample appointment.
Ready when you are
Microphone access required · Demo bookings are simulated unless connected to a calendar.
From discovery to go-live
A complete service. Not another software subscription.
We learn how your business works, build around your processes and help you put the system into use with confidence.
01
Discover & design
We explore call volume, missed opportunities, booking rules and integrations before presenting a tailored proposal.
02
Build & test
We configure your AI and connected workflows, send weekly updates and involve your team in 1–2 weeks of testing.
03
Launch & optimise
Following your approval, we go live, monitor performance and review results together after the first month.
Your tools, your visibility. You pay Retell AI and Telnyx directly. Thrivia manages the implementation, connected automations and agreed ongoing support.
Frequently asked questions
Your questions, answered.
What is missed call answering?
Missed call answering means making sure calls your team can't pick up still get a response. Thrivia does this with a tailored AI receptionist that answers inbound calls, responds to everyday questions, books appointments using your rules and transfers calls to a person when needed.
Does it only answer calls I miss, or every call?
You choose. Your AI receptionist can answer every call, only the calls your team misses, or calls out of hours. We set this up with call forwarding or supported routing and confirm compatibility with your existing number during discovery.
What do missed calls cost my business?
It depends on how many calls you miss, what a customer is worth and how many enquiries usually convert. Our missed-call calculator gives an illustrative estimate from your own figures. It is not a guaranteed result.
Can it forward urgent calls?
Yes. We design human transfer and escalation rules as part of implementation.
How much does missed call answering cost?
Pricing is a tailored quote after a short call, because each AI receptionist is built around your call flows, opening hours and integrations. You pay Retell AI and Telnyx directly for call usage, and Thrivia charges separately for implementation and ongoing management.